Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christian Walke
QML u. Physiotherapeut
Augustastraße 8
46419 Isselburg
Phone:
02874
-46-0
Mail:
ed.renaixela@eklaw.c
Explanations
https://www.augustahospital.de/patienten-und-besucher/beratung-und-hilfe/patientenfuersprecherin
Advocates
Silvia Brandkamp
Patientenfürsprecherin
Augustastraße 8
46419 Isselburg
Phone:
02874
-913612-
Mail:
ed.pmakdnarb@pmakdnarb.aivlis
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes alle 3 Jahre |
|
Referral surveys were conducted: Yes bei Bedarf |