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AMEOS Klinikum Seepark Geestland

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sven Helliger

Qualitätsmanagementbeauftragter psychosoziale Medizin

Langener Str. 66
27607 Geestland

Phone: 04743 -893-2423
Fax: 04743-893-2303
Mail: ed.soema.dnaltseeg@lfp.lehs

Advocates

Günther Czemper

Patientenfürsprecher

Langener Str. 66
27607 Geestland

Phone: 0049 -0176-61739192
Mail: ed.soema.krapregreub@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes