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Asklepios Lungenklinik Gauting

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Beatrice Esche

Beschwerdemanagerin

Robert-Koch-Allee 2
82131 Gauting

Phone: 089 -85791-5953
Mail: moc.soipelksa@ehcse.b

Advocates

Norbert Weber

Patientenfürsprecher

Robert-Koch-Allee 2
82131 Gauting

Phone: 089 -85791-1044
Fax: 089-85791-7106
Mail: moc.soipelksa@rebew.n

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes