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HELIOS Fachklinik, Klinik für Erwachsenenpsychiatrie und Psychosomatische Medizin

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Wiebke Thomsen-Oschinsky

Pflegedirektorin

Phone: 04621 -83-1322
Fax: 04621-83-4801
Mail: ed.tiehdnuseg-soileh@yksnihcsO-nesmohT.ekbeiW

Anonymous input options exist: No
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes