Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
/5681-gnuniem-erhi/ed.kinilk-fohgrub//:sptth
Contact persons
Norbert Dahmen
Geschäftsführer und Ärztlicher Direktor
Virchowstr. 5
31737 Rinteln
Phone:
05751
-940606-
Mail:
ed.kinilk-fohgrub@nemhad.trebron
Advocates
Sigrid Martins
Patientenfürsprecherin
Virchowstr. 5
31737 Rinteln
Phone:
05751
-940699-
Mail:
ed.kinilk-fohgrub@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: No |