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RoMed Klinik Bad Aibling

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Laura Koch

Klinikentwicklung, Beschwerdebeauftragte

Phone: 08061 -930-2061
Fax: 08061-930-2019
Mail: ed.dem-or@hcok.arual

Anonymous input options exist: Yes

Beobachten der Bewertungsportale: www.klinikbewertungen.de und Google
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes