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Dr. Lubos Kliniken Bogenhausen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Fabien Grzimek

Projektmanager, Leiter Hotelservices

Denninger Str. 44
81679 München

Phone: 089 -92794-1570
Mail: ed.nekinilk-sobul@teatilauq

Advocates

Fabien Grzimek

Projektmanager, Leiter Hotelservices

Denninger Str. 44
81679 München

Phone: 089 -92794-1530
Mail: ed.nekinilk-sobul@kcabdeef

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes