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GRN-Klinik Schwetzingen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katharina Elbs

Klinikleiterin


68705 Schwetzingen

Phone: 06202 -84-3210
Mail: ed.nrg@retuer.ekle

Tobias Schneider

Klinikleiter


68705 Schwetzingen

Phone: 06202 -84-3210
Mail: ed.nrg@reuabsoom.arual

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes