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HELIOS Klinik Schkeuditz GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Matthias Hirsekorn

Klinikgeschäftsführung

Phone: 034204 -80-8200
Fax: 034204-80-8202
Mail: ed.tiehdnuseg-soileh@nrokesrih.saihttam

Matthias Hirsekorn

Klinikgeschäftsführung

Phone: 034204 -80-8200
Fax: 034204-80-8202
Mail: ed.tiehdnuseg-soileh@nrokesrih.saihttam

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No