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SHG-Klinikum Merzig

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ulrich Kiefer

Qualitätsmanager

Phone: 06861 -705-1627
Fax: 06861-705-1810
Mail: ed.nekinilk-ghs.gzm@refeik.u

Advocates

Lutwin Scheuer

Patientenfürsprecher

Phone: 06861 -705-0
Mail: ed.nekinilk-ghs.gzm@reuehcs.l

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes