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Psychosomatische Akut-Klinik Kassel-Bad Wilhelmshöhe Werner Wicker GmbH & Co. KG

Complaint management

Structured complaint management was introduced: No
Written concept exists: No
Handling of oral complaints is regulated: No
Handling of written complaints is regulated: No
Time targets for acknowledgement are defined: No

Advocates

Margit Wandel

Patientenfürsprecherin

Wigandstrasse 3-5
34131 Kassel

Phone: 0561 -929960-
Mail: ed.bew@lednaw-rehcerpsreufnetneitap

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: No