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Klinik Dr. Becker gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Hans- Joachim Nouvortne

Verwaltungsdirektor

Phone: 4907633 -40020-4002400
Mail: ed.kinilkrekceb@entrovuon

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes