Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
ed.raas-nekinilk-krd.www//:ptth
Contact persons
Beate Jacob
Qualitätsmanagement- und Beschwerdemanagementbeauftragte
Phone:
06831
-171-120
Fax: 06831-171-380
Mail:
ed.raas-nekinilk-krd@bocaj.etaeb
Anett Küßner
Qualitätsmanagement- und Beschwerdemanagementbeauftragte
Phone:
06831
-171-204
Fax: 06831-171-380
Mail:
ed.raas-nekinilk-krd@rensseuk.ttena
Birgit Leinen
Qualitätsmanagement- und Beschwerdemanagementbeauftragte
Phone:
06831
-171-116
Fax: 06831-171-380
Mail:
ed.raas-nekinilk-krd@neniel.tigrib
Barbara Bloszyk
Qualitätsmanagement- und Beschwerdemanagementbeauftragte
Phone:
06831
-171-204
Fax: 06831-171-380
Mail:
ed.raas-nekinilk-krd@kyzsolb.arabrab
Advocates
Günther Regentrop
Ansprechpartner für Patienten und Angehörige
Phone:
0176
-24366533-
Mail:
ed.raas-nekinilk-krd@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |