Malteser Krankenhaus St. Franziskus-Hospital - Geriatrische Tagesklinik

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Tanja Feller

Lob- und Beschwerdemanagement

Verein Patientenombudsmann/-frau Schleswig-Holstein e. V.

Patientenombudsmann/ -frau

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: No

Referral surveys were conducted: Yes

schriftlich unregelmäßig, mündlich regelhaft bei Bedarf im Rahmen des kollegialen Austausches