DIAKO Nordfriesland gGmbH - Tagesklinik Husum

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Lea Hämmerlein

Qualitätsmanagement-Beauftragte

Theodor-Schäfer-Str. 1b
25813 Husum

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No