Helios Kliniken Schwerin

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Anja Barnowsky

Beschwerdemanagement

Anonymous input options exist: Yes

via E-Mail und Briefkasten

Patient surveys were conducted: Yes

fortlaufende Befragungen im Haus

Referral surveys were conducted: Yes

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