To the hospital’s home page

Christophorus Klinik am Schlossgarten Dülmen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katrin Stapenhorst

Leiterin Abteilung Qualitätsmanagement

Am Schlossgarten 10
48249 Dülmen

Phone: 02541 -8914122-
Mail: ed.dlefseoc-ctc@tsrohnepats.nirtak

Explanations

zusätzlich Patientenbeschwerdestelle gem. PsychKG


Advocates

Josef te Uhle

Patientenfürsprecher

Am Schlossgarten 10
48249 Dülmen

Phone: 0160 -9052848-
Mail: ed.dlefseoc-ctc@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes