Complaint management
| Structured complaint management was introduced: Yes |
|
Seit 2002. |
| Written concept exists: Yes |
|
Seit 2002. |
| Handling of oral complaints is regulated: Yes |
|
Seit 2002. |
| Handling of written complaints is regulated: Yes |
|
Seit 2002. |
| Time targets for acknowledgement are defined: Yes |
|
Seit 2002. |
Contact persons
Advocates
Ursula Vogel
Patientenfürsprecherin
44202 Dortmund
Phone:
0231
-7750-41283
Mail:
ed.dnumtrod-latipsoh-neiram@legov.alusru
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |