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Burghof-Klinik Haus 2

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Norbert Dahmen

Geschäftsführer und Ärztlicher Direktor

Virchowstraße 5
31737 Rinteln

Phone: 05751 -940606-
Mail: ed.kinilk-fohgrub@nemhad-trebron

Advocates

Sigrid Martins

Patientenfürsprecherin

Virchowstraße 5
31737 Rinteln

Phone: 05751 -940699-
Mail: ed.kinilk-fohgrub@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: No