Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Birgit Blumenthal
Leiterin Qualitätsmanagement
Willi-Brückner-Straße 8
56564 Neuwied
Phone:
02631
-82-1907
Fax: 02631-82-1594
Mail:
ed.suahneiram@lahtnemulB.tigriB
Trudel Rams
Patientenfürsprecherin am Standort Waldbreitbach
Willi-Brückner-Straße 8
56564 Neuwied
Phone:
02638
-923-9
Mail:
ed.mukinilk-suahneiram@ofni
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |