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Tagesklinik für Psychiatrie und Psychotherapie

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Birgit Blumenthal

Leiterin Qualitätsmanagement

Willi-Brückner-Straße 8
56564 Neuwied

Phone: 02631 -82-1907
Fax: 02631-82-1594
Mail: ed.suahneiram@lahtnemulB.tigriB

Advocates

Trudel Rams

Patientenfürsprecherin am Standort Waldbreitbach

Willi-Brückner-Straße 8
56564 Neuwied

Phone: 02638 -923-9
Mail: ed.mukinilk-suahneiram@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No