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St. Agnes-Hospital Bocholt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Rosanna Bachmann

Sekretariat der Geschäftsführung

Phone: 02871 -20-2001
Mail: ed.lmwk@tlohcob-tnemeganamedrewhcseb

Advocates

Klaus Winter

Patientenfürsprecher

Phone: 02871 -200-
Mail: ed.lmwk@tlohcob-rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes