Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Lisa Sorgenfrey
Qualitätsmanagement
Lange Straße 38
26655 Westerstede
Phone:
04488
-50-3763
Fax: 04488-50-3709
Mail:
ed.kinilk-dnalremma@yerfnegros.asil
Heinz J. Kessen
Leiter Qualitäts- und klinisches Risikomanagement
Lange Straße 38
26655 Westerstede
Phone:
04488
-50-3755
Fax: 04488-50-3709
Mail:
ed.kinilk-dnalremma@nessek
Alexandra Strodthoff
Qualitätsmanagement
Lange Straße 38
26655 Westerstede
Phone:
04488
-50-3764
Fax: 04488-50-3709
Mail:
ed.kinilk-dnalremma@ffohtdorts.ardnaxela
Advocates
Manfred Janssen
Patientenbeauftragter
Lange Straße 38
26655 Westerstede
Phone:
04488
-50-4730
Mail:
ed.kinilk-dnalremma@retgartfuaebnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |