Complaint management
| Structured complaint management was introduced: Yes |
|
Kontaktaufnahme mit dem Beschwerdeführer findet in der Regel innerhalb von 2 Werktagen schriftlich oder mündlich statt. |
| Written concept exists: Yes |
|
Prozessbeschreibung Meinungsmanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Andrea Maier-Bantle
Qualitätsmanagementbeauftragte
Phone:
07431
-991804-
Mail:
ed.mukinilk-blanrelloz@eltnab-reiam.aerdna
Advocates
|
Anonymous input options exist: Yes Briefkästen für anonyme Patientenrückmeldungen sind auf allen Etagen |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Befragungszeitraum November 2021 |