Complaint management
| Structured complaint management was introduced: Yes |
|
Kontaktaufnahme mit dem Beschwerdeführer findet in der Regel innerhalb von 2 Werktagen schriftlich statt. |
| Written concept exists: Yes |
|
Prozessbeschreibung Meinungsmanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Petra Di Maria
QM
Phone:
07433
-9092-1014
Fax: 07433-9092-1098
Mail:
ed.mukinilk-blanrelloz@airam-id.artep
Advocates
Roswitha Mehl
Patientenfürsprecherin
Phone:
0151
-11180776-
Mail:
ed.mukinilk-blanrelloz@lhem.ahtiwsor
|
Anonymous input options exist: Yes Briefkästen für anonyme Patientenrückmeldungen sind auf allen Etagen, Google |
|
Patient surveys were conducted: Yes kontinuierliche Patientenbefragung, Befragungen in den Zentren |
|
Referral surveys were conducted: Yes Befragungszeitraum 04/2024 |