Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Jens Mehrhardt
Beschwerdemanagement
Steinweg 13-17
26122 Oldenburg
Phone:
0441
-236-6052
Mail:
ed.suahneknarksehcsilegnave@edrewhcseb
Advocates
Frauke Kollhoff
Stellvertretende Patientenfürsprecherin
Steinweg 13-17
26122 Oldenburg
Phone:
0441
-236-6053
Mail:
ed.suahneknarksehcsilegnave@sfp
Erhard Kaling
Patientenfürsprecher
Steinweg 13-17
26122 Oldenburg
Phone:
0441
-236-6053
Mail:
ed.suahneknarksehcsilegnave@sfp
| Anonymous input options exist: Yes |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |