Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
inkl. Ablaufdiagramm |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
/ecivresnetneitap/nesuahniehr-grubsiud/suahneknark/negnuthcirnie/ed.retinnahoj.www//:ptth
Contact persons
Barbara Janke
Sekretärin Geschäftsführung
Phone:
02065
-97-1001
Fax: 02065-97-1030
Mail:
ed.nesuahniehr-retinnahoj@eknaj.b
Advocates
Hans-Henning von Bassewitz
Patientenfürsprecher
Phone:
02065
-97-28922
Mail:
ed.noitaidem-ztiwessabnov@ofni
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes kontinuierlich bei jedem stationären Aufenthalt |
|
Referral surveys were conducted: Yes im Rahmen der MDZ-Zertifizierung |