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Tagesklinik 4 Stolberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Thomas Hoff

Beschwerdemanagement

Rathausstr. 26
52222 Stolberg

Phone: 0241 -477010-
Mail: ed.renaixela@ffoh.samoht

Advocates

Alice Brammertz

Patientenfürsprecherin

Rathausstr. 26
52222 Stolberg

Phone: 02408 -94960-
Mail: ed.renaixela@ztremmarb.a

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No