Complaint management
| Structured complaint management was introduced: Yes |
|
Seit 2002. |
| Written concept exists: Yes |
|
Seit 2002. |
| Handling of oral complaints is regulated: Yes |
|
Seit 2002. |
| Handling of written complaints is regulated: Yes |
|
Seit 2002. |
| Time targets for acknowledgement are defined: Yes |
|
Seit 2002. |
Advocates
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |