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Psychosomatische Klinik Bergisch Gladbach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Susann Frede

QMB

Phone: 02261 -17-1270
Fax: 02261-17-2002
Mail: ed.grebrebo-mukinilk@elletsedrewhcsebnetneitap

Martina Weber

QMB

Phone: 02261 -17-1235
Fax: 02261-1744-1235
Mail: ed.grebrebo-mukinilk@elletsedrewhcsebnetneitap

Advocates

Renate Bickenbach

Vorsitzende der Beschwerdestelle

Phone: 02261 -75103-
Mail: ed.enilno-t@hcabnekcib.etaner

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes