Complaint management
| Structured complaint management was introduced: Yes |
|
Aushändigen von Beschwerdebögen an stat. Patienten |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Elke Fräßdorf
Beschwerdebeauftragte
Liebenauer Straße 1
34369 Hofgeismar
Phone:
05671
-81-200
Mail:
ed.lessaknekinilksierk@frodssearF.eklE
Loana Reith
Beschwerdebeauftragte
Liebenauer Straße 1
34369 Hofgeismar
Phone:
05692
-40-219
Mail:
ed.lessaknekinilksierk@tnemeganamsgnunieM
Advocates
Brigitte Briel
Patientenfürsprecherin
Liebenauer Straße 1
34369 Hofgeismar
Phone:
05671
-81-95555
Mail:
ed.lessaknekinilksierk@ofni
|
Anonymous input options exist: Yes pers. Daten werden nicht abgefragt |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |