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Waiblinger Zentralklinik

Complaint management

Structured complaint management was introduced: Yes

VA Beschwerdemanagement
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No
Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey

kontinuierliche
Referral surveys were conducted: Yes

alle 3 Jahre