Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Doris Klement
Patientenrückmeldungen
Locksteinstr 16
83471 Berchtesgaden
Phone:
0861
-705-2424
Mail:
ed.bos-nekinilk@negnudlemkceurnetneitap
Explanations
Riemann Heidemarie
Advocates
Heidemarie Riemann
Patientenfürsprecher
Locksteinstr 16
83471 Berchtesgaden
Phone:
08651
-772485630-
Mail:
ed.bos-nekinilk@dgb.rehcerpsreufnetneitaP
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |