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Helios St. Anna Klinik Duisburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Iris Unverricht-Klöser

Zufriedenheitsmanagerin

Phone: 0203 -755-2131
Fax: 0203-755-1610
Mail: ed.tiehdnuseg-soileh@reseolk-thcirrevnu.siri

Advocates

Jörg Blenkers

Patientenfürsprecher

Phone: 0203 -755-0
Fax: 0-0-0
Mail: ed.tiehdnuseg-soileh@anna.ofni

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes