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DKD Helios Klinik Wiesbaden GmbH

Complaint management

Structured complaint management was introduced: No
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Susanne Specht

Qualitätsmanagement

Phone: 0611 -43-3741
Fax: 49611-43-0
Mail: ed.tiehdnuseg-soileh@thceps.ennasus

Cornelia Breuer

Qualitätsmanagement

Phone: 0611 -43-3696
Fax: 0611-43-0
Mail: ed.tiehdnuseg-soileh@reuerb.ailenroc

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes