To the hospital’s home page

DKD Helios Klinik Wiesbaden GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Ist in der Finalisierung
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Susanne Specht

Qualitätsmanagement

Phone: 0611 -43-3741
Fax: 49611-43-0
Mail: ed.tiehdnuseg-soileh@thceps.ennasus

Cornelia Breuer

Qualitätsmanagement

Phone: 0611 -43-3696
Fax: 0611-43-0
Mail: ed.tiehdnuseg-soileh@reuerb.ailenroc

Anonymous input options exist: Yes

Anonyme Beschwerden können via Meldeformular, in schriftlicher Form (z. B. Meinungskarte) sowie telefonisch abgegebenen werden.
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes