Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Andreas Roth
Qualitätsmanagementbeauftragter
Europaratstraße 21
08523 Plauen
Phone:
03744
-366-1102
Fax: 03744-366-1199
Mail:
ed.neshcas.sms.orhks@mq
Andreas Roth
Qualitätsmanagementbeauftragter
Europaratstraße 21
08523 Plauen
Phone:
03744
-366-1102
Fax: 03744-366-1199
Mail:
ed.neshcas.sms.orhks@mq
Advocates
Katja Sommer-Schmidt
Patientenfürsprecher
Europaratstraße 21
08523 Plauen
Phone:
03765
-6126823-
Mail:
ed.sierkdnaltgov@tmastiehdnuseg
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |