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kbo-Inn-Salzach-Klinikum Freilassing

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Michaela Adamski

Zentrale Stelle Beschwerdemanagement

Vinzentiusstraße 56
83395 Freilassing

Phone: 08071 -71-8045
Mail: ed.obk@iksmada.aleahciM

Advocates

Marianne Deißenböck

Patientenfürsprecherin

Vinzentiusstraße 56
83395 Freilassing

Phone: 08071 -71-313
Mail: ed.obk@kceobnessied.ennairam

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes