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Helios Agnes Karll Krankenhaus Bad Schwartau [BSC] [BSC]

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Nicole Dernbach

Pflegedirektion

Phone: 0451 -2007-104
Mail: ed.tiehdnuseg-soileh@hcabnred.elocin

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: No