Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Janine Schulze
Unternehmenskommunikation
Phone:
02267
-889-7031
Fax: 02267-889-621
Mail:
ed.tiehdnuseg-soileh@ezluhcS.eninaJ
Explanations
Die Patientenfürsprecherin ist täglich telefonisch von 14.00 - 15.00 Uhr und donnerstags persönlich von 14.00 - 15.00 Uhr erreichbar.
Advocates
Rosemarie Wagner
Patientenfürsprecherin
Phone:
02267
-889-7066
Mail:
ed.tiehdnuseg-soileh@rengaW.eiramesoR
|
Anonymous input options exist: Yes Im Krankenhaus liegen Beschwerdebögen aus, die der Patient / Angehöriger anonym ausfüllen kann |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |