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Johanniter-Tagesklinik Siegburg gGmbH - Klinik für Psychiatrie und Psychotherapie

Complaint management

Patient-oriented praise and complaint management

Structured complaint management was introduced: No

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

Contact persons

Contact persons

Janna Gasparian

Leitende Ärztin

Mühlengrabenstr. 2
53721 Siegburg

Phone: 02241 -17350-
Mail: ed.grubgeis-kinilksegat@nairapsag.j

Advocates

Jutta Andiel

Mitglied des Fördervereins

Mühlengrabenstr. 2
53721 Siegburg

Phone: 02241 -17350-
Mail: ed.grubgeis-kinilksegat@znalubma

Input options and surveys

Anonymous input options exist: Yes

Patient surveys were conducted: No

Referral surveys were conducted: No