Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Sabine Graf
Beschwerdemanagement
96049 Bamberg
Phone:
0951
-503-11086
Fax: 0951-503-11009
Mail:
ed.grebmab-gnutfitslaizos@farg.enibas
Sabine Graf
Beschwerdemanagement
96049 Bamberg
Phone:
0951
-503-11086
Fax: 0951-503-11009
Mail:
ed.grebmab-gnutfitslaizos@farg.enibas
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |