Complaint management
| Structured complaint management was introduced: Yes |
|
Angebunden an das UKSH |
| Written concept exists: Yes |
|
Prozessbeschreibungen |
| Handling of oral complaints is regulated: Yes |
|
Weiterleitung an das Beschwerdemanagement |
| Handling of written complaints is regulated: Yes |
|
Auswertung und Rückmledung |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Mühler Anke
Koordinator Lob und Kritik
Niemannsweg 147
24105 Kiel
Phone:
0451
-500-98781
Mail:
ed.hsku@piz.kcabdeef
Advocates
Albrecht Schmidt
Patientenombudsmann, Verein Patientenombudsmann/-frau Schleswig-Holstein e.V.
Niemannsweg 147
24105 Kiel
Phone:
04551
-803-427
Mail:
ed.nnamsdubmonetneitap@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |