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Wolfgang-Winckler-Haus Entgiftungsstaion

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

David Winckler

Leitung

Ehlhaltener Straße 11-13
65779 Kelkheim-Eppenhain

Phone: 06198 -5747-20
Fax: 06198-5747-29
Mail: ed.ve-jj@relkcniw.divad

Advocates

Richard Sickinger

Patientenfürsprecherin

Ehlhaltener Straße 11-13
65779 Kelkheim-Eppenhain

Phone: 06198 -574720-
Mail: ed.ve-jj@regnikcis.drahcir

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No