Klinikum Oberlausitzer Bergland gemeinnützige GmbH - Standort Zittau

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Stefanie Jablonski

Miarbeiterin Qualitätsmanagement

Phone: 03583 -88-1000
Fax: 03583-88-4009
Mail: ed.bo-k@ofni

Gabriele Preisner

Patientenfürsprecherin

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes