Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Stefanie Jablonski
Miarbeiterin Qualitätsmanagement
Phone:
03583
-88-1000
Fax: 03583-88-4009
Mail:
ed.bo-k@ofni
Anonymous input options exist: Yes Website of the contact form |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |