Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Michael Rochow (MaHM)

Pflegedienstleitung

Phone: 03366 -444-800
Fax: 03366-444-501
Mail: ed.hk-so@wohcor.m

Jante Hartke

Pflegedienstleitung

Phone: 03366 -444-640
Fax: 03366-444-501
Mail: ed.hk-so@ektrah.j

Claudia Dargel

Pflegedienstleitung

Phone: 03366 -444-640
Fax: 03366-444-501
Mail: ed.hk-so@legrad.c

Advocates

Andreas Weber

PatientenfĂĽrsprecher

Phone: 03366 -444-995
Fax: 03366-444-996
Mail: ed.hk-so@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No