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Oder-Spree Krankenhaus GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Frank Neue

Pflegedienstleitung

Phone: 03366 -444-640
Fax: 03366-444-501
Mail: ed.hk-so@euen.f

Advocates

Andreas Weber

Patientenfürsprecher

Phone: 03366 -444-995
Fax: 03366-444-996
Mail: ed.hk-so@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No