Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Gabriele Damm
Leitung Qualitäts- und Risikomanagement
Janusz-Korczak-Allee 12
30173 Hannover
Phone:
0511
-8115-2712
Fax: 0511-8115-992712
Mail:
ed.akh@mmad
Advocates
Elke Gravert
Patientenfürsprecherin
Janusz-Korczak-Allee 12
30173 Hannover
Phone:
0511
-8115-5555
Fax: 0511-8115-995555
Mail:
ed.akh@nirehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form Freitext kann auf dem anonymen GKinD Angehörigenfragebogen für die Kinderstation eingetragen werden. |
|
Patient surveys were conducted: Yes GKinD Angehörigenfragebogen für die Kinderstation |
| Referral surveys were conducted: Yes |