Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Jana Krause
Marketing, Kommunikation (MKT)
Phone:
05371
-87-1107
Fax: 05371-87-1008
Mail:
ed.tiehdnuseg-soileh@3esuark.anaj
Jana Krause
Marketing, Kommunikation (MKT)
Phone:
05371
-87-1107
Fax: 05371-87-1008
Mail:
ed.tiehdnuseg-soileh@3esuark.anaj
Advocates
Hans-Jürgen Heinze
Patientenfürsprecher
Phone:
0174
-3423410-
Mail:
ed.tiehdnuseg-soileh@3esuark.anaj
Ruth Meißner-Vaslaitis
Patientenfürsprecher
Phone:
0174
-3423410-
Mail:
ed.tiehdnuseg-soileh@3esuark.anaj
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |