Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Ulm Anke
Qualitätsmanagerin
Allee nach Sanssouci 7
14471 Potsdam
Phone:
0331
-9682-2008
Fax: 0331-9682-2019
Mail:
ed.renaixela@mlu.a
Advocates
Christel Ewert
Patientenfürsprecherin
Allee nach Sanssouci 7
14471 Potsdam
Phone:
0331
-9682-2916
Fax: 0331-9682-2019
Mail:
ed.renaixela@pkjs
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |