Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Michael Kühne

Theologischer Geschäftsführer

Georg-Schwarz-Str. 49
04177 Leipzig

Phone: 0341 -444-3512
Fax: 0341-444-3513
Mail: ed.gizpiel-okaid@ofni

Michael Kühne

Theologischer Geschäftsführer

Georg-Schwarz-Str. 49
04177 Leipzig

Phone: 0341 -444-3512
Fax: 0341-444-3513
Mail: ed.gizpiel-okaid@ofni

Maria Beyer

Theologische Geschäftsführung

Georg-Schwarz-Str. 49
04177 Leipzig

Phone: 0341 -444-3512
Fax: 0341-444-3513
Mail: ed.gizpiel-okaid@ofni

Advocates

Ingrid Hilmers

Patientenfürsprecherin

Georg-Schwarz-Str. 49
04177 Leipzig

Phone: 0341 -4444-3512
Fax: 0341-444-3513
Mail: ed.nocaide@sremlih.dirgni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

kontinuierlich, explizite Zentren-Patient:innenbefragung

Referral surveys were conducted: Yes

alle drei Jahre