Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Michael Kühne
Theologischer Geschäftsführer
Georg-Schwarz-Str. 49
04177 Leipzig
Phone:
0341
-444-3512
Fax: 0341-444-3513
Mail:
ed.gizpiel-okaid@ofni
Michael Kühne
Theologischer Geschäftsführer
Georg-Schwarz-Str. 49
04177 Leipzig
Phone:
0341
-444-3512
Fax: 0341-444-3513
Mail:
ed.gizpiel-okaid@ofni
Maria Beyer
Theologische Geschäftsführung
Georg-Schwarz-Str. 49
04177 Leipzig
Phone:
0341
-444-3512
Fax: 0341-444-3513
Mail:
ed.gizpiel-okaid@ofni
Advocates
Ingrid Hilmers
Patientenfürsprecherin
Georg-Schwarz-Str. 49
04177 Leipzig
Phone:
0341
-4444-3512
Fax: 0341-444-3513
Mail:
ed.nocaide@sremlih.dirgni
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes kontinuierlich, explizite Zentren-Patient:innenbefragung |
|
Referral surveys were conducted: Yes alle drei Jahre |