Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Susanne Köhler
Assistenz der Klinikleitung/Marketing
Weiltinger Straße 11
90449 Nürnberg
Phone:
0911
-6808-112
Mail:
ed.anas@relheok.ennasus
Julia Zelt
Assistenz der Klinikleitung/Marketing
Weiltinger Straße 11
90449 Nürnberg
Phone:
0911
-6808112-
Mail:
ed.dlawnekribmakinilk@tlez.ailuj
Advocates
Friedl Gsell
Pflegeüberleitung und Patientenfürsprecher
Weiltinger Straße 11
90449 Nürnberg
Phone:
0911
-6808204-
Mail:
ed.dlawnekribmakinilk@llesg.ldeirf
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |