Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
/bol/teatilauq/nitsugua-tknas/moc.soipelksa.www//:sptth
Contact persons
Kerstin Groha
Qualitätsmanagementbeauftragte
Arnold-Janssen-Str. 29
53757 Sankt Augustin
Phone:
02241
-249-250
Fax: 02241-249-402
Mail:
moc.soipelksa@ahorg.k
Advocates
Daniela Landsberg
Patientenführsprecherin
Arnold-Janssen-Str. 29
53757 Sankt Augustin
Phone:
02241
-249526-
Mail:
moc.soipelksa@TXEgrebsdnal.d
|
Anonymous input options exist: Yes Klinik intern über ein Formular |
|
Patient surveys were conducted: No Neustart 2023: Kontinuierliche Patienten-/Elternbefragung |
| Referral surveys were conducted: No |