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Johanniter-Tagesklinik Düsseldorf

Complaint management

Structured complaint management was introduced: No
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Dominik Thoma

Leitender Arzt

Marbacher Str.
40597 Düsseldorf

Phone: 0211 -703008-
Mail: ed.frodlesseud-ktj@ofni

Advocates

Barbara Hauck

Patientenfürsprecherin

Marbacher Str.
40597 Düsseldorf

Phone: 0211 -703008-
Mail: ed.frodlesseud-ktj@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No